Before confirming your appointment, please carefully review the following terms. By replying “I Accept,” you acknowledge that you have read, understood, and agreed to these conditions.
1. Vehicle Preparation
Please remove all personal belongings and valuable items from the vehicle before your scheduled service.
2. Vehicle Access & Appointment Time
The vehicle must be available and accessible at the scheduled appointment time. Delays may affect the completion time of the service.
3. Customer Delays
If the vehicle is not available within a reasonable amount of time and no prior notice has been provided, the appointment may be rescheduled based on availability.
4. Pricing Based on Vehicle Condition
All quoted prices are based on the condition of the vehicle as described at the time of booking. Excessive pet hair, sand, heavy staining, mold, biological contamination, excessive dirt, or other conditions requiring additional labor may result in additional charges.
The customer will be notified before any additional work or charges are approved.
5. Final Service Price
If the actual condition of the vehicle is significantly different from what was described at the time of booking, the final price may be adjusted to reflect the additional time, labor, or materials required.
6. Pre-Existing, Hidden, or Unknown Damage
GM AutoSpa is not responsible for pre-existing, hidden, or previously unknown damage to the vehicle.
This may include, but is not limited to, loose or damaged trim, deteriorated materials, cracked plastics, damaged paint, previous repairs, worn components, electrical issues, or other defects that existed prior to the service.
Any existing damage or condition discovered before or during the service may be documented through photos or videos and communicated to the customer.
7. Payment
Full payment is due immediately once the agreed-upon service has been completed.
8. Refund Policy
Due to the nature of professional detailing services and the labor, time, and materials involved, completed services are non-refundable.
9. Personal Belongings
GM AutoSpa is not responsible for personal belongings, valuables, money, electronics, or other items left inside the vehicle during the service.
10. Weather Conditions
Because GM AutoSpa provides mobile detailing services, appointments may be postponed or rescheduled if weather conditions prevent the service from being performed safely or to our quality standards.